Privacy policy

Welcome to Lavinoriax, operated by Shaanxi Chengzhu Agricultural Technology Co., Ltd (hereinafter referred to as "we", "us", or "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lavinoriax.com, use our services, or engage with our custom leather product offerings. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as non-personal information collected automatically through your interaction with our website. The types of information we collect include:

1.1 Personal Information

  • Contact details: Name, email address, phone number, and shipping address (when you place an order, submit a custom request, or contact us).
  • Customization preferences: Information related to your custom leather bag orders (e.g., design requirements, material choices, personalization details like monograms).
  • Payment information: We do not store credit card or payment details directly; this information is processed through secure third-party payment processors (e.g., PayPal, Stripe) in compliance with industry standards.
  • Business information: If you contact us for business cooperation, we may collect company name, job title, and relevant business details.

1.2 Non-Personal Information

  • Website usage data: IP address, browser type, operating system, referral source, pages visited, time spent on the website, and other navigation information.
  • Device information: Type of device used to access the website (e.g., smartphone, tablet, desktop), device ID, and location data (limited to general geographic region, not precise GPS location).
  • Cookies and similar technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:
  • Process and fulfill orders: To manufacture custom leather products, arrange shipping, and provide order updates.
  • Respond to inquiries: To address your questions, concerns, or requests related to our products, services, or custom orders.
  • Improve our website and services: To analyze user behavior, identify areas for improvement, and enhance the functionality and user experience of our website.
  • Communicate with you: To send order confirmations, shipping notifications, and important updates related to your transactions. We may also send marketing communications (e.g., new product launches, promotional offers) if you have opted in to receive them; you can unsubscribe at any time.
  • Ensure security: To detect and prevent fraud, protect our website and services from unauthorized access, and maintain the safety of our users and business.
  • Comply with legal obligations: To adhere to applicable laws, regulations, and legal processes (e.g., tax requirements, customs documentation for international shipping).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent. We may share your information with the following parties in limited circumstances:
  • Service providers: Third-party vendors who assist us in operating our business (e.g., payment processors, shipping carriers, email service providers, website hosting services). These providers are contractually obligated to protect your information and use it only to perform the services we request.
  • Legal authorities: If required by law, regulation, or legal process (e.g., court order, subpoena), or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business partners: If we enter into a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the business transaction; we will notify you of any such transfer and ensure the protection of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Secure website protocols (HTTPS) to encrypt data transmitted between your browser and our website.
  • Access controls to limit internal access to personal information to authorized personnel only.
  • Regular security audits and updates to our website and systems to address potential vulnerabilities.
  • Secure storage of data on encrypted servers with restricted access.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will take reasonable steps to mitigate risks and comply with applicable data protection laws.

5. Your Rights and Choices

Depending on your jurisdiction (e.g., EU under GDPR, California under CCPA), you may have the following rights regarding your personal information:
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request to correct or update inaccurate or incomplete information.
  • Erasure: Request the deletion of your personal information, subject to legal obligations (e.g., retaining records for tax purposes).
  • Restriction of processing: Request to limit how we use your information in certain circumstances.
  • Data portability: Request to receive your information in a structured, machine-readable format for transfer to another service provider.
  • Opt-out: Unsubscribe from marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Withdraw consent: If you have previously provided consent for the processing of your information, you can withdraw it at any time (this will not affect the lawfulness of processing based on consent before withdrawal).
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe (in compliance with applicable laws, typically 30-45 days) and may require verification of your identity to ensure the security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period will vary based on the type of information and the purpose of collection:
  • Order and transaction information: Retained for 7 years to comply with tax and legal obligations, and to address post-purchase inquiries.
  • Customization preferences: Retained for the duration of the custom order process, plus 2 years for potential reorders or modifications.
  • Marketing information: Retained until you unsubscribe or request deletion.
  • Non-personal information (e.g., website usage data): Retained in aggregated, anonymized form for analytics purposes indefinitely.
Once the retention period expires, we will securely delete or anonymize your personal information to prevent identification.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy applies only to our website and services; we are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will promptly delete that information. If you believe we have collected information from a child under 16, please contact us.

9. International Data Transfer

We are based in China, and your personal information may be stored and processed in China or other countries where our service providers operate. We ensure that international data transfers comply with applicable data protection laws (e.g., GDPR's adequacy decisions, standard contractual clauses) to maintain the same level of protection for your information regardless of its location.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after the updated Privacy Policy takes effect constitutes your acceptance of the changes.

11. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details:
  • Company: Shaanxi Chengzhu Agricultural Technology Co., Ltd
  • Contact Person: Zhu Xin
  • Email: chengzbrand@outlook.com
  • Phone: +86 13184220947
  • Address: Room Z7, 12408, Building 5, Haibo Plaza, Fengcheng 9th Road, Economic and Technological Development Zone, Xi'an City, Shaanxi Province, China
  • Company Code: 91610132MAER4X0M9W
If you are not satisfied with our response to your inquiry, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.