Terms of service

1. Eligibility

• Be at least 16 years of age (or the legal age of majority in your jurisdiction, whichever is higher). If you are under the legal age of majority, you may only use the Services with the consent and supervision of a parent or legal guardian, who will be held responsible for your compliance with these Terms.
• Have the legal capacity to enter into a binding contract (i.e., not be a minor, mentally incompetent, or otherwise prohibited by law from entering into agreements).
• Provide accurate, complete, and current information when using the Website or placing an order.
• Use the Website and Services solely for legitimate purposes and in compliance with all applicable laws, regulations, and these Terms.

2. Website Use & Conduct

2.1 Permitted Use

• Modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, or selling any content or materials from the Website.
• Using the Website for any commercial purpose not authorized by us (e.g., reselling our products without permission, scraping product data, or promoting third-party goods/services).
• Accessing or attempting to access any restricted areas of the Website, user accounts, or our computer systems without authorization.

2.2 Prohibited Conduct

• Use the Website in any way that violates applicable laws, regulations, or these Terms.
• Submit false, misleading, or inaccurate information (e.g., fake order details, fraudulent payment information, or misleading customization requests).
• Interfere with or disrupt the Website’s functionality, security, or servers (e.g., through malware, hacking, or DDoS attacks).
• Infringe upon our intellectual property rights or the rights of third parties (e.g., using our trademarks, logos, or product images without permission).
• Harass, abuse, or harm our team, other users, or third parties through the Website or Services.
• Attempt to reverse engineer, decompile, or modify any software or code used on the Website.

2.3 Account Responsibility

• Maintaining the confidentiality of your account credentials (username and password).
• All activities conducted under your account.
• Notifying us immediately of any unauthorized use of your account or breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials.

3. Orders & Purchases

3.1 Order Placement & Acceptance

• When you place an order through the Website, you submit a binding offer to purchase the selected products or custom services. We reserve the right to accept or reject your order in our sole discretion.
• Order confirmation: You will receive an email acknowledging receipt of your order (order confirmation), but this does not constitute acceptance of your order. Acceptance of your order occurs only when we send a dispatch confirmation email (notifying you that your order has been shipped or is in production for custom items).
• We may reject your order if: (a) the product is out of stock; (b) there is an error in product pricing or description; (c) we suspect fraudulent activity; (d) your shipping address is in a restricted region; or (e) you violate these Terms. If we reject your order, we will notify you promptly and refund any payment you have made.

3.2 Pricing & Payment

• All product prices are displayed in USD (United States Dollars) unless otherwise specified. Prices are subject to change without notice, but we will honor the price displayed at the time you place your order (provided the order is accepted).
• Taxes and customs duties: Product prices do not include applicable taxes (e.g., VAT for EU customers) or international customs duties. These fees are the responsibility of the recipient and will be collected by the relevant authorities (see our Shipping Policy for details).
• Payment terms: You agree to pay the full order amount (including product price, shipping fees, and any applicable taxes) at the time of placing the order. We accept major credit cards, PayPal, and other payment methods as indicated on the Website. By providing payment information, you warrant that you are authorized to use the payment method and that the information is accurate.
• Payment processing: We use third-party payment processors to handle transactions securely. We do not store your credit card or payment details (see our Privacy Policy for more information). If a payment is declined, we will notify you, and your order will not be processed until payment is successfully completed.

3.3 Order Modifications & Cancellations

• Standard (non-custom) orders: You may request to modify or cancel your order within 24 hours of placing it, provided the order has not yet been processed or dispatched. To do so, contact our customer service team immediately with your order number and requested changes. We will use reasonable efforts to accommodate your request, but we cannot guarantee modification or cancellation if the order is already in production or transit.
• Custom orders: Once you approve the final design, material, and specifications for a custom product, the order is binding and cannot be modified or canceled (except in cases of manufacturing defects or design discrepancies, as outlined in our Return Policy). This is because custom products are handcrafted to your unique requirements, and materials and labor are committed upon design approval.

4. Customization Services

4.1 Custom Order Process

• Custom leather goods are created based on your specific requests (e.g., size, material, color, hardware, monograms). The process includes: (a) you submitting a customization request via the Website form or customer service; (b) we providing a design sketch, material sample (if requested), and quote within 2 business days; (c) you reviewing and approving the design, specifications, and price; (d) we initiating production upon your written approval and payment of the full order amount.
• Design approval: Your approval of the custom design is final. We will not deviate from the approved specifications unless you provide written confirmation of changes, which may result in additional fees or extended production time.
• Production timeline: Custom orders typically take 14-21 business days to produce (see our Shipping Policy for details). We will notify you of any delays beyond this timeline.

4.2 Customization Responsibilities

• You are responsible for providing clear, accurate, and complete customization instructions. We will rely on the information you provide (e.g., size measurements, color choices) to create your product. We are not liable for errors or dissatisfaction resulting from vague, inaccurate, or incomplete instructions.
• Material and design limitations: We reserve the right to advise you of any practical limitations to your customization request (e.g., unavailable materials, structural constraints). If a requested custom detail is not feasible, we will propose alternatives for your approval.
• Monograms and personalization: By requesting monograms, logos, or other personalized details, you warrant that you have the right to use such content (e.g., no trademark infringement, no offensive or illegal content). We reserve the right to refuse customization requests that include offensive, illegal, or infringing content.

5. Intellectual Property

5.1 Our Intellectual Property

5.2 Your Intellectual Property

6. Product Information & Warranties

6.1 Product Descriptions

6.2 Warranty

• We warrant that our products are free from manufacturing defects in materials and workmanship for a period of 1 year from the date of delivery. This warranty applies to standard and custom products and covers issues such as faulty stitching, defective hardware, or material flaws that impair the product’s functionality.
• The warranty does not cover: (a) normal wear and tear (e.g., patina development, minor scratches from use); (b) damage caused by misuse, abuse, negligence, or improper care; (c) modifications or repairs made by third parties; (d) custom products that match the approved design and specifications (unless there is a manufacturing defect); (e) accidental damage (e.g., stains, tears from impact).
• Warranty claims: To make a warranty claim, contact our customer service within the warranty period with your order number, photos/videos of the defect, and a description of the issue. We will, at our discretion, repair the product, replace it, or issue a partial refund. We may require the product to be returned for inspection.

6.3 Disclaimers

7. Limitation of Liability

• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages (including but not limited to loss of profits, revenue, or data) arising from your use of the Website or Services, purchase of products, or any breach of these Terms, even if we have been advised of the possibility of such damages.
• Our total liability to you for any claim arising from the Website, Services, or products shall not exceed the total amount you paid for the specific product or service giving rise to the claim.
• We shall not be liable for any damages caused by third parties (e.g., shipping carriers, payment processors, or customs authorities) or circumstances beyond our reasonable control (e.g., natural disasters, strikes, or supply chain disruptions).

8. Indemnification

• Your use of the Website or Services, including any violation of these Terms or applicable laws.
• Your submission of false, misleading, or inaccurate information.
• Your infringement of our Intellectual Property rights or the rights of third parties.
• Any damage caused by you to our products, team, or business.
• Any disputes between you and third parties related to the Website or Services.

9. Termination

9.1 Termination by Us

• You violate any provision of these Terms.
• We suspect fraudulent activity, misuse, or abuse of the Services.
• You provide false or misleading information.
• We discontinue the Website or Services (we will provide reasonable notice of such discontinuation where possible).

9.1 Termination by You

9.2 Effects of Termination

• Your license to use the Website and Services will immediately cease.
• You must stop using the Website and return or destroy any materials obtained from it.
• Any outstanding orders (excluding custom orders in production) will be canceled, and refunds will be issued in accordance with our Return Policy.
• Sections of these Terms that by their nature should survive termination (e.g., intellectual property rights, limitation of liability, indemnification, and dispute resolution) will remain in effect.

10. Changes to These Terms

11. Governing Law & Dispute Resolution

11.1 Governing Law

11.2 Dispute Resolution

• Before initiating any legal action, you agree to attempt to resolve the dispute amicably by contacting our customer service team. We will work in good faith to address your concerns within 30 days of receiving your complaint.
• If the dispute cannot be resolved amicably, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Xi’an City, Shaanxi Province, China (or the appropriate court in your jurisdiction if required by mandatory law). You consent to the personal jurisdiction of these courts and waive any objection to venue.

12. Miscellaneous

12.1 Force Majeure

12.2 Severability

12.3 Assignment

12.4 Entire Agreement

12.5 Waiver

13. Contact Us

• Company: Shaanxi Chengzhu Agricultural Technology Co., Ltd
• Contact Person: Zhu Xin
• Email: chengzbrand@outlook.com
• Phone: +86 13184220947
• Address: Room Z7, 12408, Building 5, Haibo Plaza, Fengcheng 9th Road, Economic and Technological Development Zone, Xi'an City, Shaanxi Province, China
• Company Code: 91610132MAER4X0M9W