Shipping policy

1. Free Shipping Eligibility

2. Order Processing Time

2.1 Standard (Non-Custom) Products

• Standard leather products are typically processed and dispatched within 3-5 business days from the date of order confirmation.
• Processing time may be extended to 7-10 business days during peak seasons (e.g., holidays, sales events) or due to inventory shortages. We will notify you via email if there is any delay in processing your order.

2.2 Custom-Made Products

• Custom leather goods require additional time for design confirmation, material preparation, and handcrafting. The standard processing time for custom orders is 14-21 business days from the date you approve the final design and specifications.
• We will send you a design sketch and material sample (if requested) within 2 business days of receiving your custom order. Processing will begin only after we receive your written approval of the design.
• You will receive an email notification once your custom product is dispatched.

3. Shipping Methods & Delivery Times

• Note: Delivery times are estimates and do not include order processing time. Delays may occur due to customs clearance procedures, weather conditions, or other unforeseen circumstances. We are not liable for delays caused by third-party carriers or customs authorities.
• Tracking information: Once your order is dispatched, we will send you a tracking number via email. You can use this number to track the status of your shipment on the carrier’s official website.

4. Customs Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country’s customs authorities. These fees are the responsibility of the recipient (you) and are not included in the order total or shipping cost.
• We are not responsible for calculating or collecting customs duties/taxes. The amount of duties/taxes varies by country; we recommend checking with your local customs office for more information before placing an order.
• If you refuse to pay customs duties/taxes and the package is returned to us, you will be responsible for the return shipping cost, and any refund issued will deduct the original shipping fee (even for orders that qualified for free shipping) and return shipping costs.

5. Shipping Restrictions

• We ship to most countries worldwide. However, we reserve the right to refuse shipping to certain destinations due to legal restrictions, trade sanctions, or logistical challenges. If your location is unavailable at checkout, please contact our customer service for assistance.
• Prohibited items: We do not ship products to countries where the import of leather goods is prohibited or restricted by local laws.

6. Order Tracking & Notifications

• You can track your order using the tracking number provided in the dispatch email. If you do not receive tracking information within 2 business days of order processing, please contact us.
• We will send you email notifications at key stages: order confirmation, design approval request (for custom orders), dispatch confirmation with tracking details, and delivery confirmation (where available).

7. Missing or Damaged Shipments

• Missing orders: If your order does not arrive within the estimated delivery time, please contact us within 30 days of dispatch. We will investigate the issue with the shipping carrier and assist in locating your package.
• Damaged or defective products: If your product arrives damaged or defective, please notify us within 48 hours of delivery. Provide your order number, photos/videos of the damaged package and product, and a detailed description of the issue. We will arrange for a replacement, repair, or refund in accordance with our Return Policy.

8. Changes to Shipping Details

• If you need to change the shipping address or contact information after placing an order, please contact us immediately. We can only modify shipping details if the order has not yet been dispatched. Once the order is in transit, we cannot change the shipping address.

9. Contact Us

• Email: chengzbrand@outlook.com
• Phone: +86 13184220947
• Contact Person: Zhu Xin
• Company: Shaanxi Chengzhu Agricultural Technology Co., Ltd
• Address: Room Z7, 12408, Building 5, Haibo Plaza, Fengcheng 9th Road, Economic and Technological Development Zone, Xi'an City, Shaanxi Province, China
• Company Code: 91610132MAER4X0M9W

10. Changes to This Shipping Policy